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Legal

Cancellation, Rescheduling & Refund Policy

Effective for all SAKAPE services, events, and digital products

SAKAPE values your time and the integrity of each session. Please review this policy carefully before booking. By completing a booking or purchase, you agree to the terms below.

Individual Sessions

Cancellation with 48+ hours notice
Full refund or credit toward a future session, at your choice.
Cancellation with 24–48 hours notice
non refundable for but can be rescheduled if notified within the 24-48 hour notice.
Cancellation with less than 24 hours notice
No refund. Session credit may be offered at SAKAPE's discretion.
No-show (no contact before session time)
No refund and no credit.

Group Sessions & Events

Cancellation with 60+ hours notice
Full refund or credit.
Cancellation with 24–48hours notice
non-refundable but can be rescheduled based on availability.
Cancellation with less than 24 hours notice
No refund. Credit may be offered at SAKAPE's discretion.
Event cancelled by SAKAPE
Full refund issued within 5–10 business days, or credit at your choice.

Digital Products & Courses

Downloadable digital products
All sales are final once the download link has been accessed or delivered.
Online courses (not yet started)
Full refund within 7 days of purchase if no course content has been accessed.
Online courses (partially accessed)
No refund once course content has been accessed.

Packages & Bundles

Unused sessions in a package
Refundable at the per-session rate for the package, less any sessions already used, within 30 days of purchase.
Partially used packages after 30 days
No refund. Unused sessions remain valid for 5 months from purchase date.

Exceptional Circumstances

SAKAPE understands that genuine emergencies happen. If you experience a documented medical emergency, serious illness, or bereavement, please contact us as soon as possible at [email protected]. SAKAPE will review requests on a case-by-case basis and may offer a credit or rescheduling option at its sole discretion.

Nothing in this policy eliminates any refund, cancellation, withdrawal, or other consumer rights that cannot legally be waived under applicable law, including rights available to clients in certain jurisdictions.

How to Cancel or Reschedule

To cancel or reschedule, please contact SAKAPE at [email protected] or through your client account dashboard. Cancellations and rescheduling requests are effective upon written confirmation from SAKAPE.

Refunds, where applicable, will be processed to the original payment method within 5–10 business days.

Last updated: October 2026 · Questions? [email protected]

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